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Solutions Engineer

Location:Pleasanton, CA
Salary Range:DOE
Employment Type:Full Time
Description:Why work at MRC? Check out our video!

The Solutions Engineer position is a dynamic and challenging position that is suited for well rounded, technical individuals. Candidates must have excellent logic and interpersonal skills. You’ll be responsible for providing technical sales support for software and hardware solutions in the space of document management, scanning, cost recovery, IT solutions, document workflow, etc. You’ll also be responsible for post sale (on site) implementations of these solutions. This position required us to 40% travel throughout California.

A MRC Solutions Engineer helps our customers find better ways to do great work. By implementing software and hardware solutions, we strive to help customers streamline business processes, automate workflow and find better ways to manage documents. We do this to help our customers lower their operating costs and build efficiency.

Essential Functions, Duties and Accountabilities
• Helping the sales team to deliver a sales quota for solutions in a specified region
• Technical and conceptual demonstrations and presentations
• End user and general technical sales trainings
• Software solutions workflow design, installation, training and implementation
• Supporting sales reps on sales calls over the phone and in the field
• Post sale support and troubleshooting

Skill Requirements and Qualification
• Strong IT and technical background
• Strong interpersonal and sales skills
• Excellent communication skills
• Document management and imaging knowledge
• Windows desktop/server and Mac operating systems
• Strong customer service skills
• Project management (implementation scheduling) a big plus

Education Requirements (1 of the below certifications or equivalent job experience)
• BS Computer Science or related

MRC Overview:
We are one of California's leading technology and services companies specializing in document workflow solutions, software and office systems. From document management to collaborative communication tools and multifunction systems, we provide the broadest portfolio of technology and services for companies of any size and in any industry. We focus on document-driven companies and industries - from healthcare organizations, manufacturing companies and legal firms to school districts and financial service institutions - spanning all types and sizes. To bring comprehensive solutions to the market, we partner with Xerox, whose unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made them the industry leader. MRC is a stable company and it continues to grow in size and accolades. MRC has won several awards including:
• National Innovative Customer Retention Award (imageSource Magazine), 2009
• National Dealer of the Year Award (Xerox), 1994-2009, 15 straight years
• Fastest Growing Companies (SDBJ), 2006, 2007 & 2009
• Platinum Reseller Award (Xerox), 2006-2008
• Most Admired CEO Award (SDBJ), 2009

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