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Customer Trainer-Entry Level Network Analyst

Location:San Diego, CA
Employment Type:Full Time
Description:We are looking for an individual who is qualified to work as both a Customer Trainer and a Network Analyst in the San Diego and Orange County Area. They will have various responsibilities ranging from but not limited to training new hires and facilitating all the programs and responsibilities that accompany that as well as consult customers to determine needs or problem areas and execute solutions for the customer.
Deliver training on products and services to new customers.
Deliver training and support to existing customers in response to identified low product usage, working with Account Managers and Sales Representatives as necessary.
Assist in pre-sales demonstrations of products and services to customers where there is a potential high-value sale.
Deliver training on our products and services during customer trials.
Collaborate with the Sales Representatives to plan appropriate training as necessary.
Provide feedback on training and customer perceptions to relevant colleagues in a timely manner.
Track training requests update training events with user details; provide additional information on the training event that will assist the Account Manager or Sales Representative.
Cover for other Customer Trainers during periods of illness or absence.

Network Analyst:
Consults with customers to ascertain and define their needs or problem area, and determine the scope of investigation required to obtain solution.
Provides technical connected product information as well as demonstrate the features and benefits of a product to internal and external customers.
Determines and verifies proper product configuration.
Provides guidance to the sales team when placing connected products in different computing environments.
Assists in crafting customer solutions for customer needs.
Provides pre-sale and post sale technical support as well as participates in sales calls when required.
Plans the implementation of a connected product, including resources, time and materials needed for timely and accurate implementation.
Conducts problem analysis and utilizes troubleshooting techniques to resolve technical issue problems.
Ensures technical problem resolution until a customer post implementation signature is obtained.
Is the process owner for installation and implementation of all equipment. Ensures customer expectations are met.
Participates in training and development opportunities as necessary.
Associates/Bachelors degree or 2 or more years of related experience.
Required experience in the office products or similar industry. Familiarity with Xerox/Konica is a plus.
Strong foundation in customer service, problem solving skills, communication and public speaking skills.
Strong relationship oriented management skills with the ability to use good judgment in performing conflicting demands and managing priorities.
Required literacy and familiarity with computers and the internet.
Strong sense of initiative with ability to seek out relevant information prior to making timely decisions. Must have strong ethics and work as an effective, collaborative team member.

Network Analyst:
Associates/Bachelors degree or 2 or more years of related experience.
A+ Certified, N+ Certified with an IT Background.
Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule forms.

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