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Location:San Diego, CA
Salary Range:DOE
Employment Type:Full Time
Description:Position Overview:

Why work at MRC? Check out our video!

The Trainer will work closely with the Director of Training to help with identifying, designing, and delivering company training solutions to meet business needs for internal MRC employees. You will work closely with Sales, Customer Service and Support to understand the changing learning needs of these departments and design and deploy training. This individual will be the expert in the MRC360 sales process and go-to-market strategy and must effectively communicate and train this philosophy to MRC staff. This position will require travel between the four Bay Area MRC locations. Travel occurs monthly and estimated at 50% time in the field.

Major Responsibilities
• Partner with business units to assess learning needs
• Determine appropriate solutions to achieve goals and improve related employee performance
• Develop, maintain and improve training for employees, business partners, and customers
• Deliver training on the MRC360 Sales process, proprietary tools, systems and processes
• Coach employees to better performance through job shadowing, including but not limited to call monitoring, sales ride-alongs, and partnering up with sales representatives during sales appointments.
• Evaluate the effectiveness of delivered programs; communicate results and recommendations for improvement
• Stay current on technology-based solutions to maximize operational efficiencies
• Stay current on best practices for effective adult learning
Basic Requirements:
• Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook)
• Excellent communication (oral, written and presentation skills)
• Personal drive and internal motivation toward high achievement
• Ability to work collaboratively and effectively in a team-oriented environment
• Ability to influence, negotiate and gain commitment at all organizational levels

Skills Required:
• Ability to analyze business needs and recommend appropriate learning solutions
• Ability to manage multiple, complex projects simultaneously in a spontaneous, fast-paced, growth-oriented environment
• Track record of achieving goals with minimal supervision
• Confident public speaker, experienced at motivating large groups of people and facilitating live and virtual training sessions and workshops
• Demonstrated ability to organize course material and technical content into intuitive learning formats for a variety of learning channels including classroom, eLearning, and live webinars
• Excellent interpersonal skills
• Excellent writing skills and attention to detail, with demonstrated ability to research content, work with Subject Matter Experts, and present complex information clearly
• Technically adept. Proficient with required programs including Word, PowerPoint, Excel, screen capture, recording, and web-based content management and authoring tools.

Desired Qualifications:
• Bachelor’s degree in Business or Education
• 2-5 years experience as a corporate trainer
• 2 years experience developing content and managing curriculum
• Previous experience in sales, customer support, and/or developing and designing employee onboarding programs in an advantage
• Training certification is a plus

Compensation and Benefits Package to include:
• Very competitive salary
• Medical, dental and vision insurance plan options available with 30 days of hire.
• Short/Long term disability plan options
• 401k retirement plan options
• 401K matching programs
• Opportunity to qualify for annual President’s Club trips to locations like Cabo San Lucas, Puerto Vallarta, Palm Springs, and Hawaii.

Company Overview:
MRC Smart Technology Solutions is one of California's leading technology and services companies specializing in document workflow solutions, software and office systems. From document management to collaborative communication tools and multifunction systems, we provide the broadest portfolio of technology and services for companies of any size and in any industry. We focus on document-driven companies and industries - from healthcare organizations, manufacturing companies and legal firms to school districts and financial service institutions - spanning all types and sizes. Learn more at
MRC is a stable company and it continues to grow in size and accolades. MRC has won several awards including:
• National Innovative Customer Retention Award (imageSource Magazine), 2009
• National Dealer of the Year Award (Xerox), 1994-2009, 15 straight years
• Fastest Growing Companies (SDBJ), 2006, 2007 & 2009
• Platinum Reseller Award (Xerox), 2006-2008
• Most Admired CEO Award (SDBJ), 2009

This employment is offered by MRC, Smart Technology Solutions, A Xerox Company. MRC is an equal opportunity employer.


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