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Xerox IT Helpdesk

Location:San Diego, CA
Employment Type:Full Time
Description:Why work at MRC? Check out our video!

Position Overview:
The IT Help Desk Technician is responsible for fielding end user IT trouble tickets, involving multiple software and hardware issues. This person will be responsible for ensuring the health of our end users IT assets and their consistent availability and uptime. This is a strong customer service/technical position that requires an individual with patience yet a steadfast approach to solving problems.

Compensation and Benefits Package to include:
• Medical, dental and vision insurance plan options available with 30 days of hire.
• Short/Long term disability plan options
• 401k retirement plan options
• 401K matching programs

Major Responsibilities:
• Fielding/Closing internal IT Help Desk tickets
• Windows PC troubleshooting
• Network printer installation
• Software troubleshooting and configuration
• General network troubleshooting
• ShoreTel Phone System troubleshooting
• Setup new PCs for new employees
• Active directory user management
• Group policy administration
• Video conferencing troubleshooting
• Various other IT specific tasks

Basic Requirements:
• Strong IT background
• Strong Network & PC/Mac knowledge
• Software applications support
• Windows desktop/server and Mac operating systems
• Strong customer service skills
• Ability to work in a fast paced environment.
• Excellent communication skills, including listening and questioning.
• Detail oriented Strong organizational skills
• Exceptional critical thinking skills to assist in problem solving.
• Ability to multi-task.
• Ability to work independently as well as to meet deadlines.
• Strong skills in Microsoft Office. (Excel, Word, Access, etc…) Adobe Applications, Windows XP 7.

Desired Qualifications:
• BS/BA/AA degree in business or other related field.
• Certifications: MCSE, Network +, A+
• Experience in technical support.
• Knowledge in OMD, MWA, Shortel.
• Windows server is a plus.
• Basic knowledge of AD, DNS, DHCP

MRC Overview:
We are one of California's leading technology and services companies specializing in document workflow solutions, software and office systems. From document management to collaborative communication tools and multifunction systems, we provide the broadest portfolio of technology and services for companies of any size and in any industry. We focus on document-driven companies and industries - from healthcare organizations, manufacturing companies and legal firms to school districts and financial service institutions - spanning all types and sizes. To bring comprehensive solutions to the market, we partner with Xerox, whose unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made them the industry leader. MRC is a stable company and it continues to grow in size and accolades. MRC has won several awards including:
• National Innovative Customer Retention Award (imageSource Magazine), 2009
• National Dealer of the Year Award (Xerox), 1994-2009, 15 straight years
• Fastest Growing Companies (SDBJ), 2006, 2007 & 2009
• Platinum Reseller Award (Xerox), 2006-2008
• Most Admired CEO Award (SDBJ), 2009

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