Xerox Technical Call Center Representative
|Location:||San Diego, CA|
|Employment Type:||Full Time|
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The Xerox Technical Call Center Representative is a full-time position who is responsible for providing immediate support and service via phone to customers experiencing equipment issues or having network questions related to MRC office technology equipment.
Compensation and Benefits Package to include:
Medical, dental and vision insurance plan options available with 30 days of hire.
Short/Long term disability plan options
401k retirement plan options
401K matching programs
Provide first-level contact and problem resolution for customers with hardware, software and applications problems.
Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling the support cases.
Perform to the level of all expected benchmarks (response times, issue resolutions, etc.)
Provide accurate and timely logging of problems and resolution for problems in the OMD, and MWA database.
Act as a liaison between customers and external support staff to assure accurate problem interpretation.
Maintain communications with customers during the problem resolution process.
Utilize superior customer service skills.
Ability to work in a fast paced environment.
Strong communication skills, including listening and questioning.
Strong organization skills
Exceptional critical thinking skills to assist in problem solving.
Ability to multi-task.
Excellent communication skills.
Ability to work independently as well as to meet deadlines.
Strong skills in Microsoft Office. (Excel, Word, Access, etc
BS/BA/AA degree in business or other related field .
Experience in a call center.
Knowledge in OMD, MWA.
We are one of California's leading technology and services companies specializing in document workflow solutions, software and office systems. From document management to collaborative communication tools and multifunction systems, we provide the broadest portfolio of technology and services for companies of any size and in any industry. We focus on document-driven companies and industries - from healthcare organizations, manufacturing companies and legal firms to school districts and financial service institutions - spanning all types and sizes. To bring comprehensive solutions to the market, we partner with Xerox, whose unrivaled name recognition, unsurpassed quality and extensive array of document processing products and services has made them the industry leader. MRC is a stable company and it continues to grow in size and accolades. MRC has won several awards including:
National Innovative Customer Retention Award (imageSource Magazine), 2009
National Dealer of the Year Award (Xerox), 1994-2009, 15 straight years
Fastest Growing Companies (SDBJ), 2006, 2007 & 2009
Platinum Reseller Award (Xerox), 2006-2008
Most Admired CEO Award (SDBJ), 2009
CFO of the Year (SDBJ), 2012
San Diego Society of Human Resources
Workplace Excellence Medallion Award, 2012
Finalist in the IT, Marketing, HR Leader, Women Who Mean Business Award, Healthiest Company (SDBJ) 2011, 2012
Bob Leone is part of Global Imaging Corporate Staff
2013 Top places to Work SD Union Tribune
Most Admired CEO Award (SDBJ), 2013
BBB Torch Award Winner for Ethics, 2013
Workplace Excellence Medallion, SD SHRM, 2012 & 2013
MRC is ranked among top Global Companies
This employment is offered by MRC, Smart Technology Solutions, A Xerox Company. MRC is an equal opportunity employer.