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Xerox Collections

Location:San Diego, CA
Employment Type:Full Time
The Xerox Collections Representative is a full-time professional who is responsible for collecting the outstanding invoices of Xerox customers in an efficient and professional manner.

Benefits Package to include:
• Medical, dental and vision insurance plan options
• Short/Long term disability plan options
• 401k retirement plan options
• 401K matching programs

Major Responsibilities
Customer Service
• Assist customers in all capacities whenever necessary
• Answer customer billing questions as well as field customers to the correct departments

• Make at least 30 outgoing calls a day
• Print and distribute new aging every week
• Resolve Sister Company A/R discrepancies
• Analyze disputes – discuss with appropriate manager
• Gather and send pertinent information to customer as required
• Write letters of explanation as required
• Collection Agency
• Make determination of when to submit customer
• Gather and send information, i.e. Demand Letter to Customer
• Prepare copies of invoices, collection notes and adjustment for write off approval
• Monitor progress of agency’s collection efforts
• Contact customer and follow through with NSF checks
• Notify Contracts department, Lease administrator, Sales department and Payroll of unpaid equipment deals on the aging

Basic Qualifications
• Excellent keyboard skills are required
• Proficiency using MS Office Suite (PowerPoint, Word, Excel & Outlook)
• Excellent verbal and interpersonal skills
• Personal drive and internal motivation toward high achievement
• Ability to work collaboratively and effectively in a team-oriented

Desired Qualifications
• BS/BA/AA degree in business or other related field
• 1-3 years of collections and/or accounting experience
• Previous customer service experience


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